I want to share with the Traxee.com community the amazing and unexpected customer service experience I had at REI. Two years ago, I purchased the Garmin Forerunner 305 during REI’s May anniversary sale. I loved the device but after only a few months of use the screen started deteriorating. It worked fine but the data was hard to read, which is a problem when you’re tracking your pace during a run.
So today I headed back to REI to check out the latest edition to the Forerunner series – the 405. I brought my 305 with me because I wanted some assurance that I wouldn’t encounter another problem with a malfunctioning screen. Talking to the REI associate about my concerns, I learned that REI offers a lifetime guarantee on any product if it’s purchased under your membership number. No receipt needed. No questions asked. Needless to say, I was shocked and delighted. All I had to do was provide my member number and hand over my Forerunner 305 to get the new 405. I’ve always been a fan of REI because it offers great products and has a knowledgeable sales staff. Now, REI will always be my first choice when I’m looking for athletic gear and apparel.
Special thanks to Meredith and the friendly staff at the REI Atlanta store.
